Start with a diagnostic, not a retainer.

Service & Operational Improvement Audit

Best for

NFPs and councils feeling operational strain, rising demand, or staff burnout.

Deep-dive workflow review, capacity assessment, and bottleneck identification.

Fragmented workflows burn out frontline staff and erode service quality. This audit maps where the friction lives — and what to fix first.

What's included

• End-to-end workflow mapping across key program pathways
• Capacity and workload assessment against service demand
• Bottleneck and duplication identification
• Administrative overhead and reporting-friction analysis
• Prioritised process-redesign recommendations
• Written report plus a 60-minute findings workshop

What you walk away with

A ranked, costed action list that removes friction and frees frontline capacity immediately.

Grant & Project Readiness Review

Best for

Organisations preparing a submission, tender or business case that has to stand up to commissioning body scrutiny.

Framework alignment, risk matrices, budget verification, and establishment case setup.

Most unsuccessful applications fail on evidence, budget logic or alignment — not on merit. Late or messy acquittals then put the next round at risk.

What's included

• Review of your last 3–5 applications (successful and unsuccessful)
• Commissioning-body alignment and eligibility gap analysis
• Risk matrix and budget-narrative verification
• Acquittal and compliance health check against commissioning body agreements
• Investment-ready business case setup
• Written report plus a 60-minute findings workshop

What you walk away with

A ranked action list and pipeline you can act on immediately — plus a reusable case-for-support core.

Service Design & Launch Readiness Review

Best for

Organisations commissioning a new service, facility rollout or program expansion.

Operational blueprinting, client pathway mapping, and facility launch planning.

Taking a community service from concept to a fully operational environment requires a balance of empathy and operational rigor. Launching without a blueprint risks delays, cost overruns and service gaps.

What's included

• Client journey and clinical/program pathway mapping
• Operational model and staffing-structure blueprint
• Facility readiness and launch-critical-path planning
• Systems and reporting setup checklist
• Risk and dependency register for go-live
• Written report plus a 60-minute findings workshop

What you walk away with

A launch-ready operational blueprint your team can execute against — with confidence in the go-live sequence.

SROI & Sustainable Revenue Assessment

Best for

Mid-sized and large NFPs, peak bodies and councils reporting to commissioning bodies on impact and sustainability.

Economic impact baseline, revenue gap analysis, and long-term business modeling.

Organisations commit to impact reporting, then discover their outcomes data can't support a defensible SROI or evaluation — and that their revenue mix won't sustain the program long-term.

What's included

• Theory-of-change and outcomes-framework review
• Economic impact baseline and SROI feasibility scan
• Revenue gap analysis across commercial, philanthropic and government streams
• Long-term business modeling and cost-benefit analysis
• Gap analysis against commissioning body and government evaluation expectations
• Readiness rating and scoped path to a full SROI or evaluation

What you walk away with

Certainty about what you can credibly claim now, a costed path to the evidence you need next, and a view of revenue sustainability.